JamesBaldwin: Customer Service Information Request: Network Latency Issues

Υποβλήθηκε από Dev Robot την Πέμ, 01/26/2012 - 21:38.

My name is James Baldwin, and I am a network engineer here at BioWare. We are continuing to look into reports regarding ongoing latency and lag issues within the game. While not all in-game lag issues are caused by network latency, we have experienced several network events in the past weeks which have negatively impacted play experience for some. We are continuing to work with our vendors to investigate ongoing issues as well as identifying end user ISPs who may be experiencing high latency or packet loss.

To help us more quickly identify these issues I am beginning this thread to better organize our network latency investigation.

If you believe you are experiencing issues due to network latency, please provide the following in this thread:

Time of day you feel latency is worst (if it is restricted to a particular time of day, please include your timezone)
Your traceroute output using the 'code' tag (see below for details)

To help us get maximum benefit from this thread to help you, please avoid other comments that are not reports on this issue. Thanks.

If you have output from another tool, e.g. winmtr, feel free to include this after you have included output from Microsoft's tracert.

Getting your traceroute output

You can access traceroute through a Command Prompt. Click the Start Menu and type "cmd" or "command". When the shell opens and you are presented a prompt, type one of the following:

If you play on an East Coast server: tracert 159.153.92.28
If you play on a West Coast server: tracert 159.153.68.252
If you play on a European server: tracert 159.153.72.252

When providing the traceroute output, if you are worried about providing information regarding your public IP address, remove any lines up to and include your public IP by replacing them with ***.

Here's what we're looking for as an example:

Time of day: 9PM-10PM Pacific

Code:

C:SERS\JBALDWIN>TRACERT 159.153.92.28

TRACING ROUTE TO 159.153.92.28 OVER A MAXIMUM OF 30 HOPS

  1     1 MS     1 MS     1 MS  ***
  2     1 MS     1 MS     1 MS  AUS-BRDR-01.TWTELECOM.NET [207.114.255.13]
  3    68 MS    39 MS    40 MS  ASH1-PR1-XE-0-3-0-0.US.TWTELECOM.NET [66.192.240.218]
  4    42 MS    42 MS    42 MS  64.125.199.186.T00673-01.ABOVE.NET [64.125.199.186]
  5    42 MS    43 MS    42 MS  159.153.92.28

TRACE COMPLETE.

THANK YOU IN ADVANCE FOR YOUR HELP!

Original Article Details :

Developer Name:

James Baldwin

Swtor.com Link:

http://www.swtor.com/community/showthread.php?p=21...

Σχόλια

Πέμ, 02/02/2012 - 15:41

HanSoloGr

Εκτός σύνδεσης

Ημ. Εγγραφής: 08/04/2010

Καταχωρίσεις:

Points: 319

Microsoft Windows XP [Version 5.1.2600]<br />
(C) Copyright 1985-2001 Microsoft Corp.</p>
<p>C:\Documents and Settings\Administrator>tracert 159.153.72.252</p>
<p>Tracing route to 159.153.72.252 over a maximum of 30 hops</p>
<p>  1    <1 ms    <1 ms    <1 ms  192.*****<br />
  2    13 ms     8 ms     8 ms  80.106.*****<br />
  3     8 ms     8 ms     7 ms  80.106.232.65<br />
  4     8 ms     8 ms    13 ms  athe-crsa-athe7609c-1.backbone.otenet.net [79.128.227.25]<br />
  5     9 ms    11 ms     9 ms  ten0-0-5-0-crs02.ath.OTEGlobe.net [62.75.3.9]<br />
  6    51 ms    50 ms    50 ms  62.75.4.138<br />
  7    60 ms    62 ms    60 ms  xe-2-3-0-xcr1.fri.cw.net [166.63.204.181]<br />
  8   112 ms    78 ms    80 ms  xe-10-1-0-xcr1.fra.cw.net [195.2.21.117]<br />
  9    79 ms    80 ms    79 ms  xe-3-3-0-xcr1.amd.cw.net [195.2.25.173]<br />
 10    78 ms    80 ms    81 ms  xe-4-0-0-xcr1.lsw.cw.net [195.2.25.201]<br />
 11    69 ms    70 ms   119 ms  xe-0-1-0-xcr1.lnd.cw.net [195.2.4.194]<br />
 12    77 ms    79 ms    81 ms  xe-0-0-0-xcr1.duc.cw.net [195.2.21.242]<br />
 13    80 ms    82 ms    79 ms  bioware-gw2.duc.cw.net [195.2.27.90]<br />
 14    80 ms    80 ms    82 ms  159.153.72.252</p>
<p>Trace complete.

Πέμ, 02/02/2012 - 18:33

SkyWalker

Εκτός σύνδεσης

Ημ. Εγγραφής: 06/29/2010

Καταχωρίσεις:

Points: 5177

Microsoft Windows [Version 6.1.7600]<br />
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.</p>
<p>C:\Windows\system32> tracert 159.153.72.252</p>
<p>Tracing route to 159.153.72.252 over a maximum of 30 hops</p>
<p>  1     1 ms     1 ms     1 ms  **********<br />
  2     *        *        *     Request timed out.<br />
  3    11 ms    10 ms     8 ms  core-ath-08-Po1.forthnet.gr [212.251.60.62]<br />
  4    22 ms    15 ms    15 ms  core-kln-12Te0-0-0-9.forthnet.gr [212.251.94.62]<br />
  5    52 ms    55 ms    55 ms  xe-1-0-0.atene6.ate.seabone.net [213.144.178.245]<br />
  6    55 ms    55 ms    50 ms  ge12-0-0.milano14.mil.seabone.net [195.22.205.225]<br />
  7    55 ms    54 ms    55 ms  cable-wireless.milano14.mil.seabone.net [195.22.208.110]<br />
  8    83 ms    83 ms    81 ms  xe-8-2-0-xcr1.fra.cw.net [195.2.10.169]<br />
  9    85 ms    87 ms   101 ms  xe-0-1-0-xcr1.amd.cw.net [195.2.25.45]<br />
 10    84 ms    79 ms    80 ms  xe-4-0-0-xcr1.lsw.cw.net [195.2.25.201]<br />
 11    70 ms   132 ms    69 ms  xe-8-1-0-xcr1.lnd.cw.net [195.2.25.125]<br />
 12    79 ms    85 ms    81 ms  xe-0-0-0-xcr1.duc.cw.net [195.2.21.242]<br />
 13    79 ms    79 ms    80 ms  bioware-gw2.duc.cw.net [195.2.27.90]<br />
 14    79 ms    80 ms    80 ms  159.153.72.252<br />

Trace complete.

από οτι βλέπω και ο ote και η forthnet στα ίδια είναι

Πέμ, 02/09/2012 - 16:44

Lord Basil

Εκτός σύνδεσης

Ημ. Εγγραφής: 11/15/2010

Καταχωρίσεις:

Points: 773

SkyWalker wrote:

Trace complete.

από οτι βλέπω και ο ote και η forthnet στα ίδια είναι

"στα ιδια" χαλια θες πεις μου φαινεται και ντρεπεσαι να το πεις

Πέμ, 02/09/2012 - 18:37

SkyWalker

Εκτός σύνδεσης

Ημ. Εγγραφής: 06/29/2010

Καταχωρίσεις:

Points: 5177

Lord Basil wrote:

SkyWalker wrote:

Trace complete.

από οτι βλέπω και ο ote και η forthnet στα ίδια είναι

"στα ιδια" χαλια θες πεις μου φαινεται και ντρεπεσαι να το πεις

γιατί εσύ έχεις καλύτερο trace diagram ?

Κυρ, 04/01/2012 - 12:02

Anonymous (χωρίς επαλήθευση)

ta dika moy apotelesmata

C:\Users\************>tracert 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 17 ms 99 ms 99 ms ******* [************]
2 15 ms 17 ms 16 ms bbras-llu-kln-13L500.forthnet.gr [213.16.246.11]

3 18 ms 16 ms 16 ms 213.16.247.81
4 18 ms 23 ms 23 ms core-kln-12Be2.forthnet.gr [213.16.247.13]
5 16 ms 16 ms 16 ms xe-3-1-1.atene6.ate.seabone.net [213.144.178.245]
6 51 ms 50 ms 50 ms ge12-0-0.milano14.mil.seabone.net [195.22.205.225]
7 93 ms 90 ms 90 ms cable-wireless.milano14.mil.seabone.net [195.22.208.110]
8 87 ms 87 ms 104 ms xe-10-0-0-xcr1.fra.cw.net [195.2.10.181]
9 86 ms 102 ms 85 ms xe-0-0-0-xcr1.amd.cw.net [195.2.25.41]
10 75 ms 74 ms 75 ms xe-0-1-0-xcr1.lsw.cw.net [195.2.25.101]
11 88 ms 88 ms 88 ms xe-11-0-0-xcr1.duc.cw.net [195.2.21.246]
12 87 ms 86 ms 85 ms bioware-gw1.duc.cw.net [195.2.27.86]
13 86 ms 85 ms 86 ms 159.153.72.42
14 83 ms 82 ms 82 ms 159.153.72.252

Trace complete.

Κυρ, 04/01/2012 - 20:02

SkyWalker

Εκτός σύνδεσης

Ημ. Εγγραφής: 06/29/2010

Καταχωρίσεις:

Points: 5177

Anonymous wrote:

ta dika moy apotelesmata

C:\Users\************>tracert 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 17 ms 99 ms 99 ms ******* [************]
2 15 ms 17 ms 16 ms bbras-llu-kln-13L500.forthnet.gr [213.16.246.11]

Trace complete.

στα ίδια με όλους μας και εσύ φίλε μου . welcome to the club

εκτός απο την πρώτη γραμμή που μάλλον είναι απο το ίδιο σου το δίκτυο . μήπως χρησιμοποιείς wireless ?

Τετ, 04/04/2012 - 01:15

Drizzt_Do_Urden (χωρίς επαλήθευση)

Ta dika mou

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 28 ms 96 ms 101 ms ************ [************]
2 40 ms 26 ms 23 ms bbras-llu-ath-01L500.forthnet.gr [213.16.246.6]

3 44 ms 42 ms 17 ms core-ath-08-Po1.forthnet.gr [212.251.60.62]
4 42 ms 31 ms 31 ms core-kln-12Te0-0-0-9.forthnet.gr [212.251.94.62]

5 72 ms 84 ms 94 ms xe-3-1-1.atene6.ate.seabone.net [213.144.178.245
]
6 57 ms 57 ms 63 ms ge1-0.milano14.mil.seabone.net [195.22.196.171]

7 82 ms 98 ms 89 ms cable-wireless.milano14.mil.seabone.net [195.22.
208.110]
8 108 ms 153 ms 108 ms xe-10-0-0-xcr1.fra.cw.net [195.2.10.181]
9 84 ms 98 ms 109 ms xe-3-3-0-xcr1.amd.cw.net [195.2.25.173]
10 96 ms 81 ms 105 ms xe-4-1-0-xcr1.lsw.cw.net [195.2.25.93]
11 113 ms 104 ms 109 ms xe-11-0-0-xcr1.duc.cw.net [195.2.21.246]
12 118 ms 97 ms 96 ms bioware-gw1.duc.cw.net [195.2.27.86]
13 105 ms 111 ms 106 ms 159.153.72.53
14 104 ms 97 ms 106 ms 159.153.72.252

Trace complete.

Τετ, 04/04/2012 - 09:35

SkyWalker

Εκτός σύνδεσης

Ημ. Εγγραφής: 06/29/2010

Καταχωρίσεις:

Points: 5177

Drizzt_Do_Urden wrote:

Ta dika mou

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 28 ms 96 ms 101 ms ************ [************]
2 40 ms 26 ms 23 ms bbras-llu-ath-01L500.forthnet.gr [213.16.246.6]

3 44 ms 42 ms 17 ms core-ath-08-Po1.forthnet.gr [212.251.60.62]
4 42 ms 31 ms 31 ms core-kln-12Te0-0-0-9.forthnet.gr [212.251.94.62]

5 72 ms 84 ms 94 ms xe-3-1-1.atene6.ate.seabone.net [213.144.178.245
]
6 57 ms 57 ms 63 ms ge1-0.milano14.mil.seabone.net [195.22.196.171]

Trace complete.

και εσύ με wireless παιζεις ?

στατιστικά φαίνεται ότι ενώ ο ote έχει καλύτερη έξοδο μέχρι την Γαλλία μετά χάνει έναν κόμβο μεταξύ Γαλλίας και Αγγλίας σε σχέση με τη fofrthnet και τελικά είναι πάνω κάτω στα ίδια.

ΤΟ ΠΡΌΒΛΗΜΑ παραμένει με τον μεγάλο αριθμό μέσα στην cw.net , κάτι που πρέπει οι δικτυάδες της BIOWARE να το κοιτάξουν !!! 5 με 6 Hops ανάμεσα στην Γαλλία και στην Ιρλανδία είναι πολλά.

το πρόβλημα φαίνεται οτι είναι ξεκάθαρα θέμα της cw.net και το πως δρομολογείται μέσα στην Αγγλία

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JamesBaldwin: Customer Service Information Request: Network Latency Issues

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