Hello all - last update of the night on this issue.
As mentioned; we now have an idea of how many accounts are affected. This means you no longer have to post and let us know you're 'stuck in the loop' - we know what queries to run on our side to find you in the system. Don't feel obligated to post.
We are going to have to manually fix those affected, and unfortunately the total number included is considerably larger than those who've posted here - but still quite small in relation to the overall number of invites today. Once that process is completed I'll let you know in this thread.
In summary, you do not have to do anything. We'll be working on this overnight and will hopefully have an update early tomorrow, Austin time (about 10 hours from now, I'd guess).
Thanks for bearing with us on this.
A quick update:
We've isolated the accounts affected by the 'loop' issue and we're working on a fix, which will happen within our systems. When I have an ETA on completion I'll share it with you.
If you are not affected by this issue, please do not post in this thread. If you have issues installing or downloading the game, you may check the Customer Service Forum for relevant info (if you have already accepted the testing invite) or email email@example.com. Thank you.
Hey all, thanks for the new posts with locations. We're just confirming it's a global issue and not region based.
As a reminder please don't re-post if you've already posted - it makes tracking affected users and getting an accurate count more difficult.
Our ops team is working on this now and we hope to have more info for you soon.
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