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JamesBaldwin: Customer Service Information Request: Network Latency Issues

Submitted by Dev Robot on Thu, 01/26/2012 - 21:38

My name is James Baldwin, and I am a network engineer here at BioWare. We are continuing to look into reports regarding ongoing latency and lag issues within the game. While not all in-game lag issues are caused by network latency, we have experienced several network events in the past weeks which have negatively impacted play experience for some. We are continuing to work with our vendors to investigate ongoing issues as well as identifying end user ISPs who may be experiencing high latency or packet loss.

To help us more quickly identify these issues I am beginning this thread to better organize our network latency investigation.

If you believe you are experiencing issues due to network latency, please provide the following in this thread:

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